Patron Service Manager

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Position Summary: The Patron Services Manager is responsible for the day-to-day operations of Front of House, Ticketing and Patron relationships. Patron Services ensures a hospitable, smooth and efficient operation. This person maintains a cohesive culture and strong relationships with Patrons and Volunteers. They are responsible for troubleshooting and using creative problem-solving skills from both a technical and managerial perspective. This role is highly visible and interacts with sponsors, donors, patrons, and other arts organizations.
This is a part-time position that will have varying hours centered around regular box office hours and performance schedules. There will be more hours required during performance weeks.
Position Responsibilities:

• Develop and manage staffing plans to cover all Front of House positions for each show.

• Develop or maintain the Front of House Plan, including ideas how to identify, recruit and train volunteers.

• Responsible for ticket, season and other sales both in the office and at the shows.

• Maintain Front of House and Merchandise inventory.

• Implement box office policies, procedures and controls for each production.

• Maintain CRM, ticketing system, education registrar, and other data bases.

• Maintain cash boxes and prepare deposits.

• Open mail and distribute to appropriate staff, along with other clerical duties as needed.

• Resolve customer complaints regarding sales and service.

• Monitor customer preferences to determine focus of sales efforts.

• Other duties as required. The company reserves the right to add or change duties at any time.

Position Qualifications:
Minimum Required

• High School Diploma plus 3 years of box office or other high paced customer service experience.

• Ability to work evenings and weekends during productions.

• 3+ years customer service

Preferred

• Knowledge of performing arts, especially theatre

• Experience with AudienceView or other ticketing system

Skills, Knowledge and Abilities

• Excellent communication skills including use of and providing service on the telephone; letter writing and information dissemination which demonstrates good grammar, spelling, punctuation, clarity and courtesy.

• Ability to work independently under pressure and to respond calmly and positively to abrasive customers.

• Strong ability to problem solve quickly and creatively.

• Good problem solving and analytical skills including meticulous attention to detail and accuracy.

• Excellent time management skills and ability to plan and multi-task, ability to work within multiple deadlines.

• Ability to organize both paper and computer documents into an efficient record-keeping system.

• Efficient in Google Suite.

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Compensation:
Hourly rate of $15.00 - $18.00 per hour, based on experience.

Organization Description:
The Little Theatre of Winston-Salem is the oldest theatrical organization in the triad. We pride ourselves on our high-quality theatre both on and off the stage. We see over 12,000 patrons every year across 11 performances. Hundreds of volunteers work across all departments and are an important part of this organization.

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How to Apply:
Email a cover letter and resume to joelle@ltofws.org. Applicants will be reviewed on an ongoing basis and the position will be filled as soon as a suitable applicant is found.